Let’s talk website speed!

Let’s talk website speed!

Your website speed it imperative to user experience as well as your SEO. Speed is critical to the success of your site because people don’t like waiting around for web pages to load. Google recommends that the page load time be under 2 seconds. Users are expecting the site to interactive in that time frame.  You can check your stats at Gtmetrics.  There are many factors that cause a slow site and we can explore just a few here.

Common Causes of a Slow Website

Image size – should be properly resized and resolution adjusted before uploading to website. Many hosts provide options for CDN which speeds up image delivery. Also there are several optimization plugins allowing for image conversion to webp format (the format is capable of reducing image file size up to 34% smaller than JPEG and PNG images while retaining high-quality.)

Too many embedded videos on one page – Embedded videos allow the video to stream from Vimeo or Youtube, however too many on one page causes a delay in Time to Interactive.

Cheap or Overloaded Hosting – Often people will purchase hosting that is cheap (we all want to save some money) however, in most instances the hosting is shared with other sites and can be overloaded or the package does not provide any dedicated resources. Think of hosting as part of the engine, you can’t expect a 2 cylinder engine to run like a Porsche. When the website has more functionality, the hosting must be tailored to the website to make sure the “engine” is powerful enough to run the site.

No Caching – It is beneficial to use a cache plugin. (Caching is the process of storing frequently-accessed data temporarily in a cache.) We love Siteground Optimizer plugin for WordPress- There are many utilities we can set up to speed up the site.

Old coding– If the website is more than 3 years old, it is good to get a professional to audit the site and make sure it is secure and coding is up to date. This may sound like a money grab to people not in the industry but if you think about it, your phone and computer are always upgrading/changing and lets talk about your apps. Constantly changing right?  Wwll the same for your website. I can’t be static. The average lifespan of a website is 3 years however you can get more time out of a maintained and upgraded website with proper security plugins and a good host. 

Outdated server software – Some hosting companies require you to manually change things like PHP and MySQL versions. These outdated versions can cause compatibility issues on websites and present security risks.

Hacked site – If a website is hacked, the code has been compromised, it may cause the server to be busy doing background functions we do not desire. This slows the site down. Run a security scan from multiple sources.

These are just a few common causes. Technically we run tests on website load times that help pinpoint where improvements can be made. This can examine time to interactive, full load, site structure and resource issues.

If you have a slow site, contact us to take a look.

Say Yes to Website Maintenance

Say Yes to Website Maintenance

Is it necessary?  YES!  It is a must

This is a question we get all the time.  It is like this car analogy; If you buy a car its great, shiny and new but it needs an oil change every 5000km to keep it running smoothly. The car is not defective, it is just understood that a car needs maintenance.  It needs fluid changes and little tweaks.

The same can be said for a WordPress website. The website needs maintenance to keep it in tip top shape. The WordPress team keeps the softweare up to date with functionality changes, security issues and generally improving the software.  Plugins and themes also change and update based on security and coding changes.  These are little general maintenance tasks that keep the website working properly and more secure.

WordPress routinely receives new updates, typically multiple new release updates each month, which improve the security and performance of the platform. In order to make sure that your WordPress website remains secure, your site needs consistent maintenance of the core code as well as any plugins and the theme that may be in use.

Did you know?  Most hacks come from websites running outdated or insecure software?

So the short answer if you want to protect the longevity of your website which you worked hard to create or paid to have created for you. You must maintain it.

2 Options

  • Have your web designer do it. There is a cost but then you don’t need to worry about it. Web designers charge in different ways: a contractual monthly maintenance package can range from $45/month and up  OR non-contractual where its updated and you are charged by time
  • Do It Yourself  – Your web designer should show you this if you ask but if not here is the basic procedure;
    • With a good back up plugin like Updraft Plus you should be able to update the site yourself.
    • Create a full back up of the core database, plugins, theme and uploads folder
    • Once complete, go to dashboard > updates and select update for each item listed one at a time (never select multiple updates at once) Sometimes updates can take a few moments. ( If you are on a slow server, you may get a  Maintenance screen, dont panic! This will time out in about 10 min.   If it gets stuck, call your host or designer and they can remove the .maintenance  file.)
    • Wait for each one to finish and then move on to the next until all updates are complete.  Check the front end of your site to make sure it looks good.
    • If something goes wrong, again, don’t panic- we have a backup up!  Try to remember what plugin you were on when it failed.  Call your web designer Or go to updrafts backups, and restore the plugin you were updating when it failed.

So whether you are inclined to spend money on maintenance or not, it is your responsibility to see that your website is maintained. Let’s do this!

_________________________________________

Liz Skorski provides small business web design and marketing services across Canada. Based in Ontario.

 

Coupon Strategies for E-Commerce

Coupon Strategies for E-Commerce

With the pandemic comes the mad scramble for businesses to sell online. There have been many incentive grants like the Digital Mainstream Grant in Ontario and the Shop Here eCommerce development programs however once the website is built, now what?  Canadians are a little less likely to shop online with new stores than in the US. Business owners are always looking for ways to draw attention on social, get site visitors and convert them to sales.

A coupon is a great way to do that. Its psychology. People love value. Using coupons makes people happy according to a Claremont Graduate University study.   But, couponing is not always about lower price,  we can’t keep discounting! There is a real cost of doing business and small businesses especially can not compete with Amazon and shops from out of country. But what you can do, is create a coupon that allows a special product bundle, a free gift, free shipping or allow a discount only when a threshold is reached.

In ecommerce, a $5.00 online sale is not making you any money. With shipping costs, credit card fees and your time.

Try couponing to increase the cart total!  What how do you do that?

Example; Buy two save 20% instead of buy one and save 20%  this way the cart total is higher.or Spend $250 and save 20% with coupon.  People with strive to spend the 250 just to get the $20% off.

Make it a bundle. This is a great way to clear old stock or Point of sale items items and offer a bundle of complementary products. The customer feels they are getting a deal and you get a higher total sale. Curated bundles are great.  A coupon can be applied to a bundle and since they are receiving 5 items and a discount, it seams like a good deal.

Example: AJ’s “Quilting Essentials” Kit  – 5 must have items in your sewing room for one price.

Add Ons– in a shopping cart you can have add ons that are additional or complimentary products that go with the original product, that increase cart totals. The coupon can discount the add on.

Example: Buy 2 metres of fabric, you can add on matching thread for $3 (save $2 with coupon)

Spend a minimum and get a free gift with purchase. This is a great coupon strategy, people strive to hit the dollar spend to get a Free item.  Now the free item does cost you money so buy bulk promo items or select some point of sale items kicking around to use as a free gift.

Free shipping coupons– Now this is a big and somewhat controversial issue. Shipping is a real cost, especially with smaller online eCommerce stores.  There is time, cost of shipping material and actual shipping cost from the provider.  How to take care of this?  You are going to have to up-charge your prices for products to cover the shipping.  But if you do that, you must advertise the heck out of FREE shipping.

Also you may need a free shipping minimum spend.  You don’t want to be stuck shipping a $5.00 item for free.

Example: Free shipping over $250 with coupon or not.

Always know your costs before applying any coupons. It idea is to make money and move product not break even

If you have a “one of a kind” or “maker” website, couponing is not as prevalent unless you have high stock volumes sitting around or if your product has an expiration date.  One of a Kind items tend to sell based on the uniqueness, quality and reputation of the seller. You certainly can apply coupons for in stock items but I do not recommend discounting custom items.

Hope you found some use in these couponing techniques for eCommerce.

 

 

 

 

7 Tips to Increase E-Commerce Sales Conversions

7 Tips to Increase E-Commerce Sales Conversions

Converting website visitors into customers is the goal of e-commerce, but getting there isn’t always easy. In fact, studies estimate the average e-commerce conversion rate is just 2-3%. Follow this simple checklist to optimize your e-commerce website experience, and turn more of your existing website traffic into sales.

1. Attention-grabbing photos (and video, too)

Photography needs to do the job of making the shopper feel like they can (almost) touch your product. And the more photos, the better. Include multiple angles of the product standing alone, with people using it, and a shot of the packaging. A short video is great for showing how a product moves, works or how it should be installed.

2. Powerful product descriptions

Your product copy should be hard-working. Use a mix of action words and sensory words to paint a clear picture of specific product features and benefits. This is also the place to have a little fun if that fits with your brand voice. And don’t forget to spell check your text.

3. A clear call to action (CTA)

If you don’t ask a customer to buy from you, chances are they won’t. An effective CTA is short and clear, such as Add to Cart or Checkout, and they work best on coloured buttons. Your Checkout button is like a cash register, so don’t make shoppers look for how to give you their money.

4. Reviews and testimonials

Product reviews are powerful persuasion tools. A good review can answer a nagging question in the consumer’s mind and give them the confidence to buy from your business. Testimonials, although more effort to obtain because they require outreach, are worthwhile, detailed accounts of the customer experience with your product or service. If you’re able to get media or industry experts to review your products, these are worth featuring prominently.

5. Free shipping

With free shipping the norm these days, it’s easy to assume that it’s the only way to go. And while free shipping can increase conversion rates on e-commerce websites, it can seriously eat into your profit margin. Shipping carriers can increase their prices, too, further cutting your profits. Many merchants choose to increase product prices to maintain the same margin, but there is another approach. Free shipping minimums are a great compromise that incentivizes customers to increase their order value while offsetting your shipping costs.

6. Sales, deals, promo codes, and coupons

Satisfy the deal hunter in everyone by offering special promotions and discounts. A designated Sale section on your website navigation clearly tells shoppers where to go for the best savings. Ramp up the sense of urgency by using time-limited coupon codes or bundling high-demand products with sellout potential.

7. A straightforward return policy

Offering a reasonable return policy is an important part of your e-commerce business strategy. If your policy is too generous, it may be abused. If it’s not flexible enough, customers may choose to buy elsewhere. Post your policy and clearly outline terms for returns, refunds, and exchanges to give shoppers the confidence to place their trust in your business. Ensure returns are handled professionally, and you’ll continue to build customer loyalty for future purchases.

 


This was a great article written and published on Yellow Pages for Business by Melissa Boileau

Commonly Asked Questions

Commonly Asked Questions

We often get questions about our services and common questions about web design. 
Here are just a few that we will answer here:

How much does a website cost?

Great question, Each website is created specifically for the client. We don’t have set prices because we don’t know what you need yet. Our number one goal is to create a website that will help your business. Our prices start from $500 and up.  Our prices are quite reasonable for several reasons;

  1. We don’t outsource, all work is done in house- no need to pay a separate developer
  2. We do not have a physical location. Why? There is nothing to see in web design. We don’t want to pass along an inflated price to the customer just to have a bricks and mortar location.  We gladly set up online meetings or in person meetings.
  3. Experience- we have created well over 500 websites and we know what we are doing. 

 

Can I expand my website later?

Absolutely, and we encourage it. We develop in WordPress and you can create a small one page landing page to many hundreds of pages and posts.  We also encourage a new business to purchase a website based on what they can afford.  Don’t get SOLD a site over your budget.  It is quite easy to create a website in phases (stages).

 

Why can’t I do it myself?

In this day and age you certainly can create your own website. There are great builder sites like Wix, Weebly, Square etc.  What we do here is use your extensive experience in SEO, design and development to create a unique website that reflects your business, gets it done professionally and properly with a unique url and hosting space to better index your site. The free bees and builder sites just are not the same as a professionally built site.  It is like comparing chocolate cake to mud.  They could look similar but are not.

 

I want to use my old host, can I?

Yes, if it is technically compatible with WordPress and allows us to manage your php and resources like; max input time, memory limit, max execution time, post max size …etc.May people want to use old hosting for a new site but if the server is old and does not meet the minimum requirements for our theme, we do not recommend it.  If the web hosting is very inexpensive, there is usually a reason and can yield subpar results.  Now more than ever, your site needs to be fast.

 

Do I Need Web Maintenance?

Any WordPress website needs web maintenance on a regular basis. Quite often the WordPress core, theme or plugins need to be updated biweekly.  Why so often?  WordPress developers are very proactive, if a security vulnerability is detected or a new functionality is required, it comes out as an update.  Generally, if we build your website and you ask us to change something on the site, we will back up and update the site at the same time.  Usually this should take under 15 minutes.  We can teach clients how to update (it is really easy) so they don’t need to pay the maintenance fee.

 

My website is finished now what?

It can take up to 4 weeks for Google to index your website if it is a new one. We can request a faster indexing.  Please remember to add your website url to your social media and directories.  Definitely make sure it is correct at Google My Business .

Read our PDF on what to do when your website is done

E-Commerce Adapting to Change- Video

May 1/20 Virtual Mentor Series presentation facilitated by the Dufferin Board of Trade. This session features an discussion on E-Commerce by Liz Skorski, Skorski Web Design Inc.

Topics covered:

Concept: 15 things to consider when implementing eCommerce
Mechanism- Which E-Commerce platform to choose
Metrics- realistic stats
Marketing- importance of marketing plan